I do not mention people by name in a negative way, however I hope management by noticing the time and date will address their staff on how to represent their establishment.
I was checking into the hotel approximately 7:30 pm. I was at the desk for approximately 8 minutes. No clerk to be found. I even tried calling the hotel direct phone number. A few rings and then the phone went dead.
I glanced down the hall and saw this women saunter down to the office door to the reception desk. A non caring attitude was given.
I requested a first floor room. The facial expression from the clerk was like I was asking for the keys to the golden palace. I also noted to her that I requested a pet friendly room. She snootily stated that it cost 15USD extra. I informed her that I knew.
Not to impress with the service, I was thinking that the room would be less than acceptable. The hallway was quite loud. You could hear the people above walking to and fro.
The room was not bad. Sheets clean and wrapped in the middle was a thin feather quilt. The carpet not too shabby either. The noise heard in the hall was not heard in the room.
I was checking into the hotel approximately 7:30 pm. I was at the desk for approximately 8 minutes. No clerk to be found. I even tried calling the hotel direct phone number. A few rings and then the phone went dead.
I glanced down the hall and saw this women saunter down to the office door to the reception desk. A non caring attitude was given.
I requested a first floor room. The facial expression from the clerk was like I was asking for the keys to the golden palace. I also noted to her that I requested a pet friendly room. She snootily stated that it cost 15USD extra. I informed her that I knew.
Not to impress with the service, I was thinking that the room would be less than acceptable. The hallway was quite loud. You could hear the people above walking to and fro.
The room was not bad. Sheets clean and wrapped in the middle was a thin feather quilt. The carpet not too shabby either. The noise heard in the hall was not heard in the room.
The few drawbacks with the room were the mold in around the ceiling/wall in the bathroom and the poor caulking around the shower drain. The shower – well, gosh, strong and powerful, where the drain could not keep up with the force. The other two things I noticed in the bathroom were first that the chain in toilet was too long where the water pressure to flush would not work, so I tweaked it. The second was the chemicals from the cold water.
Walking my dog for the last time of the night I was planning to go out the non parking lot door. Well, a few steps down the hall, I started to gag, and so didn’t my dog at first. Then like all canines he did not mind the putrid smell. The stench of bacteria combined with mold and an unknown stink was so strong that I barely held back my weaken stomach. Needless to say, I did not continue walking in that direction, and went out the parking lot door.
Walking my dog for the last time of the night I was planning to go out the non parking lot door. Well, a few steps down the hall, I started to gag, and so didn’t my dog at first. Then like all canines he did not mind the putrid smell. The stench of bacteria combined with mold and an unknown stink was so strong that I barely held back my weaken stomach. Needless to say, I did not continue walking in that direction, and went out the parking lot door.
Now being in the city and summer time, it still was amazing that other hotel guest would be loud and boisterous at 2:30 in the morning, and with young children running around screaming.
A request for an early wake call did not happen. I asked in person and then later confirmed with the desk clerk, prior to retiring for the evening, face to face, a wakeup call.
Shortly after not receiving the call, come to find out, the midnight staff also was not monitoring the desk!
Well, the call never happened, until 2 hours later – just as I was getting ready to leave!
After loading up the car and returning to the desk to check out, two people were working behind the desk while talking to the maintenance crew.
Neither desk person turned to look at me; it was a maintenance person who pointed out that there was a customer at the desk. The female clerk turned said I was checking out of my room, I was dismissed in the attitude, okay, and then turned away. I then quite loudly stated I have complaints. The gentleman next to her was the manager.
After stating everything I received 20 percent of my bill, and he took notes for the owner.
I am sorry, city or country, customer service was less than friendly in Chicopee at the Quality by Choice Hotel.
The only two things that got a positive were the shower and the clean bedding. Other than that, you need to think twice for the lack of quality service.
